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Terms of use

We welcome you to the website of our company with the name “SOFIA CHRISTOFORIDI & CO OE”. and with the distinctive title “VOLTAGE”, which is located on Egnatia Street no. 44 with Α.Φ.Μ. 084073948 of the Tax Office Β΄ Thessaloniki.

Please, before entering the online store and browsing our website, carefully read the following terms, which apply specifically to the use of the company’s online store (hereinafter referred to as “company” or “online store” or “website”) and make sure that you agree with them, as any user who enters and trades with us (hereinafter referred to as “visitor” or “user” or “consumer”) is presumed to consent and unconditionally accepts the terms as set forth herein:


  1. A . Preamble

Our website aims to inform consumers about its products, giving them the opportunity to place their order – purchase electronically, which is governed by the terms of the “distance selling contract”, according to article 4 a  of law 2251/1994. The terms of the transactions are incorporated in this note and you must accept them unconditionally before submitting your respective order.

  1. General terms

The company reserves the  right to unilaterally modify or freely renew  these terms and conditions of use and transactions, made through its online store, according to its needs and trading habits, at any time, without obligation to inform users in advance. . The company  is committed to the accuracy, completeness and validity of the information  provided in the online store regarding the identity of the company and the transactions provided through the online store. In good faith, the company is  not responsible for electronic data entries made by mistake or inadvertence during the common experience or have escaped its attention or have arisen unintentionally (indicatively the case of any technical or typographical errors) or by force majeure, while it is noted that it has the right to correct them whenever it realizes their existence.

  1. Limitation of Liability

The company takes  all appropriate measures  so that the data and information contained on its website are  complete, accurate and reliable . The company does not guarantee the correctness, completeness, accuracy and reliability of the above information and is not liable to users for any damage due to their  incorrect and inaccurate nature . In particular, in terms of properties, description, use, price, etc. of the products offered for sale, users must contact the online store and are fully committed to the sales contract (distance or not) that they are asked to conclude / consent during the order execution process.

Furthermore, it is expressly agreed that the company:

  • The user is not responsible for any kind of damage to the pages, services, options and contents, which he makes  on his own initiative . Also, the website does not guarantee that the same or any other related site or the “servers” through which they are made available to the user, are provided without “viruses” or other harmful components.
  • is not responsible and has no obligation to compensate users for damages or damages, which may arise from  the execution or not of their order.  The online store does not provide any guarantee for the availability of the products exhibited in it, but guarantees the  timely information  of the final consumers  about their non-availability  , without having any further responsibility.
  • is not liable for any claims of a legal nature (civil and / or criminal), nor for any damage (positive or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, monetary satisfaction and etc.) by visitors of the website or third parties for a reason  related to the operation or not and / or the use of the website  and / or inability to provide services and / or information available from it and / or from any unauthorized interference of third parties in products and / or services and / or information available through it.

In addition, the prices of the online store, the products, the services as well as any discounts and offers mentioned in it are available  exclusively through the online store  and may not exist or may be available from physical store. Also, the online store is not responsible for the opinions or opinions or posts or publications of  third parties, wherever they are expressed on the internet.

  1. Intellectual property rights

The content of this website  is the intellectual property of the company under the name “SOFIA CHRISTOFORIDI & CO OE.” and distinctive title “VOLTAGE”.  The distinctive title, trademark, logo, and name of the site on which the website is posted are the property of the company. All information, text, graphics, design, software, original photographic material, service and generally all the files of the company or third parties (eg suppliers and other companies) are the intellectual property of the company and are protected under the relevant provisions of Greek and European law. Any act of reproduction, distribution, modification or use of all or part thereof for commercial purposes is expressly prohibited without the previous written permission  of the “VOLTAGE” store.

  1. Obligations of users

The users of the website  agree and undertake the obligation to use the products, services and information of the online store in accordance with good manners and the rules of good faith. In particular, they expressly acknowledge that they will not use its websites to post, publish, e-mail or otherwise transmit any content that is illegal, offensive, defamatory, defamatory, obscene, violates the privacy of another’s information, violates any good morals and social values ​​and violates any copyright or other rights of third parties of any kind.

  1. Security – Privacy – Personal data

All transactions made by the user through this website are governed by International and European Law, which regulates issues related to e-commerce, as well as the Law on Consumer Protection (Law 2251/1994). Our company has taken all the necessary measures to ensure  maximum security . All information related to the personal data of our customers is  secure and confidential  and is provided to us only in case the users of the website wish to order products and / or receive informative e-mails.
All requests sent online to our company, as well as the information transmitted by the user are  confidential and are used in order for its users to have direct and effective communication with the store. In particular, the identification of the user or consumer is done through a valid email address and a personal security code (password). It is the sole responsibility of the customer not to make the above information available to third parties. In the event that this happens, the company is not responsible for any damage that the user may have from the use of third parties.

Also, the company for the operation of the online store uses and constantly upgrades the systems required for the safe and proper operation of the system. Indicatively, it uses a system of backups, protection, protection against viruses, protection against malicious actions, etc.

It is also noted that our company will keep on file and process any personal data of the visitors of its website and its customers, who will become aware of the basis of the submitted applications and transactions in order to support, promote and execute the transaction. of their relationship with them. Our company does not disclose, transfer, concede or exchange personal data of its customers, unless required by law or court decision. (You can read more information about personal data in the relevant section of this Privacy Statement).

  1.  Newsletters  – Newsletters

Sending Newsletter from our website is done only to those users – visitors who wish and is fully technically compatible with the rules of sending mail. Our company provides Newsletter recipients with the ability to unsubscribe from the recipient list. Newsletters recipients’ emails are used for this purpose only.

7. Ability to communicate with the company

For any question, clarification or complaint from the application of all the contents on this website terms of use the user can contact our company either by phone at 2310 516 315 or by e-mail at .

  1. B . General terms of transactions of the distance selling contract.

These terms are fully harmonized with the provisions of the  Law on Consumer Protection (Law 2251/1994), and in particular with  distance selling , the relevant provisions of the Greek law (Law 2472/1997) for the  protection of the individual and the protection of personal data , as has been supplemented and is in force today with the decisions of the Chairman of the Committee for Personal Data Protection, the P.D. 207/1998, 79/2000, Article 8 of Law 2819/2000 and General Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 “on the protection of individuals with regard to the processing of personal data for the free movement of such data “.

These terms concern and govern exclusively the relations of the company with the persons, who are registered at

  1. User registration and shopping cart 

Registration in this online store is possible only to those who have an e-mail address in Greece or abroad and have an e-mail address. The user expressly states and guarantees that at the time of registration in this online store he provides complete, accurate and true information about his person, electronic and telephone contact details, home and shipping address and that he has the required legal requirements, as well as as well as the necessary ability to understand these registration terms. The company is not bound by any use of this website by users who do not meet any of the above conditions.

The user registers by filling in all the mandatory fields of the special electronic form, available on our website, in order to complete the registration process. The registration is free of charge. The user is obliged to keep confidential his registration details, which he has and ensure his access to  and not to disclose and / or disclose them to third parties, as he is solely responsible for each activity, liability, claim, cost, legal or not, related to any use, illegal or not, of his access data.

Every user has the right to keep a “shopping cart”, where he can store the products he wants to order. All products remain in the shopping cart until purchased or deleted.


The conclusion of a valid order is possible, if the consumer is legally competent according to the Greek Civil Code, ie if he has completed the 18th year of age and is not under legal assistance regarding the conclusion of a sales contract. The order is placed in the following way:

Order  on line

  • STEP 1 a  : The user selects from either the home page or search categories specialization either field products specific products or product codes and places them in the “shopping cart”. Orders are archived electronically and the user can be informed of the content of his order.
  • STEP 2 : The user fills in a special form, raised the necessary order details, including payment method, shipping method, shipping address and any comments to the order, and inspect the overall picture of the order. The completion of the order is done by accepting the terms of sale from a distance and the final order is given (by sending an order), at which time it is also completed. Up to the point of confirmation and acceptance of the order (by sending an order), the user can cancel the order to be completed at any time.
  • STEP 3 a : After acceptance and registration of the order (ordering mission), the user receives an automated e-mail with the link for the details of the order. In case there is a problem or change in the user’s order, then the company communicates with him by phone or via e-mail.

10. Possibility to Cancel Order

The user can cancel his order in the following cases:

A. Before sending / receiving the product:   In case the user’s online order has been completed and the product has not been shipped yet, the user has the right to cancel the order in consultation with our store or by phone at 2310 516 315 and during the opening hours of the stores, or via e-mail to   with indication “Order Cancellation” and its code.

 B.  Upon receipt of the product   : In case the ordered product has already been shipped, the user reserves the right to withdraw within 14 calendar days. Only in this case the return costs are borne by the user.

Any refusal of the user to receive the ordered product upon delivery by the transport company, is equivalent to withdrawal from the concluded sales contract and what is provided herein for the withdrawal applies.

11.Return -Replacement of Products

In case of a  real defect or lack of agreed quality of the product , the consumer has the right to return the product he bought and to request its replacement without compensation and unjustified in all cases where the order is executed incorrectly, ie a product other than this was delivered to him. ordered either in the wrong quantity or in damaged packaging or there was a defect in the product,  within 14 calendar days from the date of receipt of the product.

The consumer must contact the store  within 48 hours  of receipt of the product, at 2310 516 315, in order to identify the problem and approve its return.

If it is a product that does not correspond to the order, it must not have been used and must be in its packaging in the condition in which it was received. In any case, the product must be returned with all the original accompanying documents (eg consignment note, purchase receipt, invoice) in its original packaging, and must not have been washed or further worn by the test, as well as the labels. of the product must not have been removed or damaged. Returns are made with the postal company, which we will indicate to users and at the expense of the store. If the product does not meet the above conditions, it will be returned to the user at his own expense. In any case, any damage to the product upon return of the product to the company is the sole responsibility of the user.

This note advises users  to carefully check at the time of delivery  of their order the condition of the products sold and the integrity of their packaging and label, in order to identify any obvious defects.

However, in case a proven defective product is found, the user reserves the right to return it with the possibility of replacement. In this case,  the shipping costs of the new product of the user are borne exclusively by the recipient .

  1. Right of withdrawal

The user has the right to  withdraw unjustifiably  within fourteen (14) calendar days , if no longer deadline has been agreed, returning the product to its original condition, without incurring any costs,  other than shipping costs.  This deadline starts  from the receipt of the product. 

In order for the user to exercise his right of withdrawal, before the deadline of 14 calendar days, he must inform the store of his decision to withdraw from the contract of sale, with a written statement, which he will send either via ELTA to the post office. address of the store (Egnatia 44, PC 54625, Thessaloniki) or by e-mail at For the convenience of the user, and quite optionally, the end of this text follows a model declaration of withdrawal from the remote contract, which can be completed by the user and sent to our company in the above ways.

The exercise of the right of withdrawal by the consumer is possible if:

  • The product has not been worn or used beyond the test and the product labels / tags have not been removed or damaged in any way.
  • The product does not have odors, dirt, damage, injuries.
  • All the accompanying documents of the product are returned, such as delivery note, purchase receipt, etc.
  • The product is sent in the package in which it was received.
  • Observe the above withdrawal procedure with a written statement of the user and send – notify it to our company.

It is clarified that our company does not bear any responsibility for any loss or damage of the product during the transfer of the return. In case the products are returned damaged or incomplete, the company has the right to demand compensation from the customer, the amount of which will be determined by the condition of the products, and to unilaterally offset his claim against the customer’s claim.

In case of timely withdrawal of the order,  the money will be refunded  depending on the way the transaction was completed and the payment was made, in case of cash on delivery, the money will be deposited in the account indicated by the user – customer. In no other case, except the withdrawal from the agreed sale is refunded. 

13.Product prices and payment methods 

All prices listed and presented in the relevant catalogs next to each product, include the legal VAT. The company and the online store reserve the right to adjust prices without notice.

In order to provide the best and most complete customer service, our company has a choice of payment methods for the products that each user wishes to purchase. Once the user decides which payment process suits him, he selects the corresponding payment method at the appropriate point of his order request form and enters his necessary details, if needed. The collection and processing of payment details that the user has sent to our company fall under the strict policy of protection of your personal data that the company itself adheres to.

The payment methods are specifically the following:

a)  PayPal  – Once the user selects a payment method on delivery, then you should pay the same price (and any agreed expenses eg transport, COD) upon receipt of the product by the carrier of our choice. For each shipment with cash on delivery order the user, in addition to the shipping costs, is charged  with an additional charge of  2 €  corresponding to the cash on delivery service.

b)  IN BANK ACCOUNT  – If the user chooses as a method of payment the deposit in a bank account, then he will have to discount the order (and any agreed costs eg transfer) by depositing the amount in the account of the company partners, Christoforis Sofias of Vassilios and Kelpetzidou Frederikis of Nikolaos, who hold in the bank ALPHA BANK, No. account: 709-002101-172113 / ΙΒΑΝ: GR22 0140 7090 7090 0210 1172 113, stating as a reason the code of his order or his name. For each shipment with deposit in a bank account, it is clarified that the user must deposit together with the price of the product he buys and the shipping costs, as mentioned in detail below (read product delivery).

Then, the user should send us a copy of this deposit via e-mail to . After receiving a valid deposit of the total amount, the process of processing and confirming the user’s order is followed. In case of non-receipt of a copy within 7 calendar days or non-receipt of a valid copy of the deposit of the entire amount, the user’s order will be canceled at a loss and the sales contract will be considered as never drawn up. A relevant message will be sent to the user canceling the request of his order to the e-mail address he has stated to us.

  1. Products delivery 

The delivery time of the products of the user’s order is considered the period of 2-3 working days from the completion of the order for Greece. It is clarified that in inaccessible areas the delivery time may be 3 to 5 days. This deadline does not apply during periods of extreme weather events or strikes or holidays and in any case of force majeure, which may affect transport and delivery times.

The shipments of the products and their delivery to the user are done in the following ways:

a) Courier General Courier: Delivery is made at the place of the user, who pays with the delivery of products in case of cash on delivery.

Shipping costs are:

  • For purchases  over € 50.00 there are no shipping costs.  In case of cash on delivery, the user is charged only the cash on delivery costs (2 €).
  • For purchases  under € 50.00 the shipping costs amount to € 3  for all of Greece.

* It is clarified that in the period of discounts and offers, free shipping is not valid.

 b) Collection from the physical store: Each user has the opportunity to receive his order from our store within 3 working days (and Saturday) from the day of its realization, without any additional charge. In case the user has chosen the specific way of receiving the product and after the end of 3 days does not appear to receive his order, then it is automatically canceled.

The company reserves the right to request  additional shipping costs  in the event that after a pre-arranged appointment for any reason no one is present to receive the order and the place of residence is determined or the place of residence of the user or consumer, sending the order and placement is deemed inaccessible by courier or transport companies, or the place of residence of the user and sending the order is not included in the network of companies that undertake the sending of the order.

In order to avoid any problem, the user must inform the company of any peculiarity in his place of residence and send the order.

The company and the online store make every effort for the timely and proper delivery of the products to each user and is not responsible in cases of delay or inability to deliver, due to third party intermediaries or reasons of force majeure or luck. However, if due to force majeure (eg bad weather, strikes, etc.) or insurmountable obstacles it is not possible to deliver the products immediately, users will be notified by phone or e-mail to indicate whether they continue to wish, under the new circumstances, the completion of their order or if they wish the cancellation of their order in part or in whole. In any case of delay in the delivery of products the user can contact our company either by phone or by e-mail,

  1. Applicable law and other terms 

All terms of this distance selling contract are deemed to be essential. No modification of these terms will be considered and will not form part of these agreements unless it has been formulated in writing and incorporated into them.

For any dispute arising from the use of the present services between the user and the company, Greek Law is applicable and the Courts of Thessaloniki are competent.

Furthermore, the user can address, for the out-of-court settlement of the dispute, to the independent authority “Consumer Ombudsman”, to the electronic address or to the European Alternative Dispute Resolution Body, to the relevant platform Electron European Dispute Resolution (ODR) of the European Commission: .


(Article 4 of Law 2251/1994)

Of …………………………………………………… .. of …………………… .. and of ……………………., Resident… ………………………………, on the street ……………………… no ……………., With Α.Φ.Μ. ……………………… / Δ.Ο.Υ. ……………….

Π Ρ Ο Σ 

The general company with the name  “SOFIA CHRISTOFORIDI & CO OE”  and with the distinctive title  “VOLTAGE”,  located on Egnatia Street no. 44, with Tax Identification Number 084073948 of the Tax Office. NW Thessaloniki, as legally represented.

I hereby declare and declare that I am  leaving  without justification from the number / ../.… /…. / 201…. product sales contract ………………………………………………………………………………, which I concluded remotely and electronically with the above company, with resulting in its cancellation.

I also responsibly declare that:

– I exercise my relevant right to withdraw and return the products within fourteen (14) calendar days of receipt.

– That the products and their packaging are in their original condition and have not been unpacked, used, or suffered any wear or damage.

-I wish the money back according to what is defined in the Terms of Use.

Date:… ../ …… / 201…

The Declarant



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